CUSTOMER JOURNEY MANAGER

CUSTOMER JOURNEY MANAGER

🌍 Shape customer experience across a growing platform

Are you passionate about improving customer experience through data, insight, and cross-functional collaboration?

We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business.

This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth.

🚀 What you’ll be doing

• Define and map customer journeys across the full lifecycle
• Identify pain points and opportunities for improvement
• Develop and track key metrics (NPS, CSAT, customer health)
• Build dashboards and reporting frameworks
• Drive cross-functional initiatives to improve customer experience
• Translate customer insights into scalable processes and actions

✅ What we’re looking for

• 5+ years’ experience in Customer Experience, Journey Management, or Service Design
• Proven track record of improving customer journeys using data
• Strong experience working cross-functionally (Product, Ops, CX teams)
• Experience with journey mapping methodologies (frontstage + backstage)
• Ability to influence without authority
• Strong analytical and communication skills
• Fluent English required; additional European languages a plus