This job posting has expired and is no longer accepting applications
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CUSTOMER JOURNEY MANAGER

Expired
Momentum Global
Department:Customer Experience
Type:REMOTE
Region:EU
Location:Barcelona, Catalonia, Spain
Experience:Mid-Senior Level
Skills:
CUSTOMER EXPERIENCEJOURNEY MAPPINGDATA ANALYSISCROSS-FUNCTIONAL COLLABORATIONNPSCSATDASHBOARDSREPORTING
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Job Description

Posted on: July 11, 2026

CUSTOMER JOURNEY MANAGER

🌍 Shape customer experience across a growing platform

Are you passionate about improving customer experience through data, insight, and cross-functional collaboration?

We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business.

This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth.

🚀 What you’ll be doing

  • Define and map customer journeys across the full lifecycle
  • Identify pain points and opportunities for improvement
  • Develop and track key metrics (NPS, CSAT, customer health)
  • Build dashboards and reporting frameworks
  • Drive cross-functional initiatives to improve customer experience
  • Translate customer insights into scalable processes and actions

✅ What we’re looking for

  • 5+ years’ experience in Customer Experience, Journey Management, or Service Design
  • Proven track record of improving customer journeys using data
  • Strong experience working cross-functionally (Product, Ops, CX teams)
  • Experience with journey mapping methodologies (frontstage + backstage)
  • Ability to influence without authority
  • Strong analytical and communication skills
  • Fluent English required; additional European languages a plus
Originally posted on LinkedIn

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