Customer Success Specialist

ABOUT THE ROLE

Careerscape is supporting a client opening for a Remote Entry-Level Customer Success Specialist. This role focuses on supporting customers throughout their experience, answering inquiries, resolving issues, maintaining client relationships, and ensuring overall customer satisfaction.

This is an excellent opportunity for someone who is people-oriented, organized, and interested in building a career in customer success, client services, account management, or business operations.

The Customer Success Specialist will work closely with customers and internal teams to provide exceptional service, improve customer experiences, and support long-term client success.

This role is ideal for candidates interested in customer success, customer support, client relations, or account coordination.

COMPENSATION

The salary range for this role is $70,000 - $90,000 per year, based on experience, communication skills, organizational abilities, and client hiring needs.

Additional compensation and benefits details will be shared during the hiring process.

WHAT YOU’LL DO

- Build and maintain positive customer relationships

- Respond to customer inquiries via email, chat, and phone

- Assist customers with onboarding and account setup

- Resolve customer concerns and escalate complex issues when necessary

- Monitor customer satisfaction and engagement

- Maintain accurate customer records and documentation

- Coordinate with internal teams to resolve client requests

- Track customer feedback and identify improvement opportunities

- Prepare customer reports and activity updates

- Ensure timely follow-up on customer requests

- Support customer success initiatives and projects

- Assist with administrative and client support tasks

WHAT WE’RE LOOKING FOR

- High school diploma or equivalent required

- Associate's or Bachelor's degree preferred

- 0–2 years of experience in customer service, administration, sales support, or related roles

- Excellent verbal and written communication skills

- Strong interpersonal and relationship-building abilities

- Outstanding organizational and time management skills

- Basic computer skills (Microsoft Office, Google Workspace)

- Ability to manage multiple priorities effectively

- Strong problem-solving and customer-focused mindset

- Professional, dependable, and results-oriented attitude

NICE TO HAVE

- Customer service or client support experience

- Familiarity with CRM software

- Experience handling customer inquiries

- Data entry and reporting experience

- Interest in customer success and account management

BENEFITS & PERKS

Benefits may include:

- Fully remote work flexibility within the United States

- Competitive entry-level compensation

- Medical, dental, and vision coverage options

- Paid time off, holidays, and sick leave

- 401(k) retirement plan options

- Paid training and onboarding

- Career growth into Customer Success Manager, Account Manager, Client Relationship Manager, or Customer Experience Manager roles

- Performance-based bonuses and advancement opportunities

- Supportive and collaborative team environment

- Professional development and learning opportunities

WHY APPLY

This role is ideal for someone who enjoys helping people, building relationships, and delivering excellent customer experiences.

Candidates who are proactive, detail-oriented, and eager to learn can build valuable customer success experience while developing skills for long-term career growth.

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting professionals with employers across customer success, technology, operations, administration, finance, and business services roles.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you about other relevant opportunities that align with your background and experience.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.