Partner Onboarding Specialist

Job Title Partner Onboarding Specialist Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Onboarding Specialist plays a critical role in ensuring new partners and customers experience a positive, high-value journey from initial discovery through successful launch. This role works closely with both internal teams and clients, managing the process of client enablement while also being a client advocate and technical resource. The ideal candidate is detail-oriented, proactive, and passionate about providing exceptional client experiences. Primary Responsibilities

• Establish trust and rapport with new clients, understanding their unique needs and ensuring a positive first impression.
• Collect and review all necessary client documentation, contracts, and materials to initiate onboarding and ensure regulatory compliance.
• Guide new clients through the onboarding process, including initial needs assessment, solution customization, system configuration, and go-live support, collaborating with internal product and service teams.
• Maintain regular communication with clients, providing updates, addressing questions or concerns, and managing expectations throughout the onboarding process.
• Work closely with internal teams (sales, implementations, product, customer engagement, etc.) to ensure a smooth client journey and resolve any issues, escalating complex concerns as needed.
• Conduct quality checks, monitor progress, and identify opportunities for process improvements in client onboarding activities.
• Facilitate a seamless transition of clients to the Customer Engagement team, providing ongoing support and assisting with product/service training and best practices.

Minimum Qualifications

• Associate's Degree required, Bachelor's Degree preferred
• Minimum 2 years of related experience
• Excellent verbal and written communication skills, with the ability to simplify complex concepts for clients.
• Detail-oriented with excellent organizational and time management skills, with the ability to successfully facilitate multiple projects simultaneously.
• Ability to work collaboratively with cross-functional teams, prioritize effectively, and approach tasks with a solutions-oriented mindset.
• Customer-centric mindset with a focus on delivering exceptional service and value to clients.
• Proven success evaluating situations and problem-solving, while maintaining a positive attitude despite changing demands and project ambiguity at times.

Beyond Base Salary, Our Comprehensive Total Rewards Package Includes

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits new hire eligibility starts on day 1 of employment
• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. Location Remote/Nationwide, USA Additional LocationsEmployee Type Employee Job Functional Area Sales Business Unit 00092 Kaplan Health Diversity & Inclusion Statement Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.