Customer Support Specialist

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Hiring Company: Rhea County School District

One-liner: Rhea County School District is a public PK-12 district in Dayton, Tennessee, serving about 3,900 students across seven schools. The Customer Support Specialist will provide exceptional support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.

Salary: $35/hr - $55/hr

Why Join Us:

• Public PK-12 district headquartered in Dayton, serving about 3,900 students across seven schools.

• Career and technical education pathways in engineering, computer science, health science, welding, culinary arts.

• Average student-teacher ratio of 13:1, lower than the Tennessee state average.

• Ranked in the top 50 percent of Tennessee districts for combined math and reading proficiency.

Role Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat

• Resolve customer complaints professionally and efficiently

• Provide accurate information about products, services, and company policies

• Document customer interactions and maintain accurate records in the CRM system

• Escalate complex issues to the appropriate department when necessary

• Follow up with customers to ensure issues have been resolved satisfactorily

• Meet individual and team performance metrics, including response time, customer satisfaction, and quality standards

• Stay updated on company products, services, and procedures

Qualifications

Required

• High school diploma or equivalent; associate's or bachelor's degree is a plus

• Previous experience in customer service or call center support preferred

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Ability to multitask and work independently in a remote environment

• Proficiency with Microsoft Office, Google Workspace, CRM software, and online communication tools

• Reliable high-speed internet connection and a quiet home workspace

Preferred

• Strong attention to detail

• Positive attitude and empathy toward customers

• Ability to remain calm under pressure

• Excellent time management and organizational skills