Technical Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager - REMOTE. In this role, you will work closely with both new and existing clients to ensure their success with innovative solutions that enhance their security and identity management systems. Your contributions will greatly impact customer satisfaction and retention by providing them with the technical expertise needed to optimize their deployments. You will integrate seamlessly with multiple departments within the organization to facilitate a smooth journey from purchase to production. This collaboration ensures that customer needs are met efficiently while helping them navigate technological upgrades and training. Ultimately, your efforts will empower clients to fully leverage their solutions and drive their business forward. Accountabilities

• Provide clients with technical recommendations and best practices for solutions based on their identity and security needs.
• Facilitate visibility into the product roadmap to help educate and engage customers.
• Assist with configuration help on features and flows.
• Coordinate and conduct business reviews with customer leadership to highlight success against goals.
• Assist in planning and strategizing roll-outs and upgrades for platform adoption by customers.
• Provide ad-hoc training to help build skills in critical areas.
• Engage in the escalation and prioritization of support tickets as needed.
• Conduct product demonstrations of technologies.
• Coordinate with cross-functional teams to address customer needs.
• Provide feedback to Product Management for future products or enhancements.
• Be available during off-hours for customer escalations and critical implementations.
• Manage ongoing customer needs to drive high retention and loyalty.

Requirements

• Understanding of Java and web technologies.
• Minimum of 5 years of enterprise customer-facing experience in Customer Success, Sales Engineering, Support or Professional Services roles.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Experience with SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks effectively.
• Proven track record managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management or Federation.
• On-call availability may be required.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (specific locations).
• A company culture that empowers you to do your best work.
• Employee Resource Groups fostering a sense of belonging.
• Regular company and team bonding events.
• Global volunteering and community initiatives.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.