CRM Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CRM Operations Manager in United Kingdom. We are seeking a skilled CRM Operations Manager to lead and optimise CRM processes, ensuring scalable, consistent, and high-performing customer communications. In this role, you will bridge the gap between CRM, engineering, and data teams, implementing best practices across campaign setup, tracking, and reporting. You will drive tooling strategy, standardise operations, and support proof-of-concepts for new CRM solutions. This position requires technical expertise, strong collaboration skills, and a focus on operational efficiency, while enabling the CRM team to work with increased autonomy. Your contributions will directly impact the quality and effectiveness of customer engagement across all platforms.

• Accountabilities:
• Lead the delivery of CRM tooling rollouts and optimisations, ensuring smooth implementation of new features and platforms.
• Define and execute CRM tool strategy, including proof-of-concepts for new platforms and optimising existing tools like Braze.
• Collaborate with CRM, engineering, and data teams to translate requirements into technical solutions, enhancing team autonomy.
• Standardise creation frameworks, campaign setup, and naming conventions to ensure operational consistency and scalability.
• Enhance tracking and reporting capabilities to enable data-driven decision-making and proactive issue management.
• Stay current with CRM trends, tools, and best practices, championing adoption where appropriate.
• Support cross-functional teams to deliver technical solutions aligned with business objectives.
• Requirements:
• Minimum 3 years of experience in CRM operations, technical CRM delivery, or CRM tooling management.
• Proven experience working with CRM, engineering, and data teams to capture requirements and implement solutions.
• Track record of improving tracking, reporting frameworks, and campaign creation processes.
• Strong project management skills with the ability to prioritise and deliver multiple initiatives simultaneously.
• Proficiency in CRM platforms, ideally Braze, and familiarity with automation and operational optimisation.
• English at C1 level.
• Strong soft skills: clear communication with technical and non-technical audiences, independent problem-solving, actionable feedback, and effective collaboration with designers, project managers, and stakeholders.
• Benefits:
• Fully remote work with international team collaboration
• Fast-moving, innovative work environment encouraging learning and growth
• Career progression and opportunities for advancement
• Access to latest CRM tools and technologies
• Supportive and positive company culture
• Team events and social activities
• Flexible work policies to maintain work-life balance

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.