Account Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager - REMOTE. In this role, you will be the primary point of contact for a diverse client base, providing exceptional customer service and ensuring high levels of client satisfaction. Your ability to manage multiple client inquiries and coordinating with various internal teams will be crucial for operational excellence. This position offers a unique opportunity to engage with clients while driving retention and positive experiences. You will work in a dynamic environment where your skills in communication and organization will shine. Accountabilities

• Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries.
• Review, respond to, and triage incoming client requests, ensuring accurate routing and timely follow-up.
• Develop a working understanding of client environments, needs, and common challenges to effectively support routine account needs.
• Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion.
• Adhere to established ticket management and escalation SOPs to ensure consistent service delivery and client satisfaction.
• Monitor recurring issues and client feedback, escalating trends or risks to account management leadership as appropriate.
• Support client retention by ensuring a responsive, reliable, and positive day-to-day client experience.

Requirements

• 5+ years in technical support roles, including at least 1–2 years in an MSP.
• Minimum of 2 years of customer success, client servicing and/or account management of enterprise-level organizations is required.
• Exceptional client acumen and servicing skills.
• High energy with a growth mindset, unquestionable reliability and follow-through, self-directed and organized.
• Willingness to work independently and as part of a team in a fast-paced environment.
• Strong time management skills.

Benefits

• Long-term remote work arrangement.
• Amenable to a permanent night shift schedule.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.