Technical Customer Support Specialist

Our client, a global technology company providing smart infrastructure and metering solutions for utilities worldwide, is seeking a Technical Customer Support Specialist to join its team based in Athens.

The Role

This role acts as the primary point of contact for customer enquiries, incidents, and service requests, managed primarily through Salesforce case management, telephone, and email. Beyond first-line support, the position works closely with the Athens-based Test Team to support low-level testing activities, issue validation, and defect triage, bridging customer support with technical coordination to ensure high-quality service delivery.

Key Responsibilities

• Provide first-line customer support through Salesforce case management, telephone, email, and other approved communication channels
• Log, categorize, prioritize, and track customer incidents, service requests, and enquiries
• Collaborate with the Test Team to support low-level product and system testing, including issue validation and defect reproduction
• Assist in investigating and verifying customer-reported issues by coordinating with testing, engineering, and product teams
• Document testing findings, record results, and communicate status updates to relevant stakeholders
• Participate in defect triage and resolution, ensuring clear communication between customers, testing, and development teams
• Build and maintain strong working relationships with customers, project teams, and international support organizations

What You'll Bring

• Prior experience in customer support, technical support, or service desk roles
• Hands-on experience with Salesforce (or similar CRM/case management tools)
• Excellent verbal and written communication skills in English
• Strong active listening, diplomacy, and customer engagement abilities
• Ability to explain technical information clearly to both technical and non-technical audiences
• Highly organized, with the ability to manage multiple cases/priorities simultaneously
• Comfortable working remotely, with occasional availability for in-person collaboration

Nice to Have

• Familiarity with testing/defect processes (e.g., exposure to JIRA, test cases, bug tracking)
• Experience in a technology, utilities, or engineering-related industry

What's in it for You

A competitive salary of €1,500 – €1,800 gross/month based on experience, a personal development budget for courses and training, and a fully remote role with international exposure and the chance to grow within the energy/utilities domain.