Product Operations Release Manager

Note: This a fully remote role for UK-based candidates only

Salary range: £45,000-£55,000 pa

About Invision360

Invision360 is a growing SaaS start-up searching for a dynamic individual who can be part of our energetic, friendly, driven and focused team.

We’re looking for a talented and experienced Senior Software Engineer to join our team.

Invision360 develop software to ensure positive outcomes for vulnerable children and young people, through digital solutions. We are making a positive difference in the world and are extremely proud of our journey to date, our products (and their impact) and our vision for the future. We have developed a supportive and flexible work culture that facilitates an environment where employees shape our business practices. We are a small team of like-minded individuals, that despite working remotely, have formed a cohesive and close working family committed to achieving our company goals.

About the Role

We are looking for a detail-oriented and proactive Product Operations Release Manager to join our growing Product and Engineering team. This role is critical to ensuring our product development processes run smoothly, efficiently, and with the highest quality.

You will work closely with Product Managers, Engineers, and other cross-functional teams to support day-to-day operations, manage tools like Jira, execute manual QA, and produce clear, thorough documentation and metrics that can support the business and our customers.

Key Responsibilities_Manual QA and Product Testing:_

• Conduct comprehensive manual testing of new features and bug fixes across our web platforms.
• Identify, document, and track issues/bugs using Jira.
• Collaborate with Engineers and Product to ensure resolutions meet acceptance criteria.

Release Planning: 

• Assist in planning and managing release and deployment activities for projects and ongoing changes, ensuring adherence to company policies and timelines.
• Develop and manage acceptance criteria for new products, guaranteeing all necessary tests are completed successfully before going live.
• Monitor risks associated with each release, communicate potential impacts to the business, and collaborate with teams to mitigate any issues.

Project Management

• Assist the Technical Lead and Product Manager in sprint planning, backlog grooming, and release management.
• Track project timelines, deliverables, and dependencies to ensure on-time delivery.
• Implement and track metrics to track team performance and recommend improvements.
• Develop dashboards and monitoring information to support ongoing monitoring of team performance.
• Coordinate cross-functional team communication and deliverables to remove blockers and align on priorities.

Jira Tool Management

• Maintain and optimise Jira boards, workflows, dashboards, and filters.
• Create and manage tickets for new features, tasks, and bugs.
• Support product and engineering teams with Jira best practices and troubleshooting

Operational Documentation

• Create and maintain product documentation including PRDs, user stories, and release notes.
• Document workflows and business logic with clarity and accuracy.
• Ensure customer-facing IT onboarding documentation is up-to-date and accessible for both technical and non-technical stakeholders.

Requirements

• 3+ years of experience in product operations, QA, product lifecycle management, or project management roles.
• Strong hands-on experience with Jira and Confluence, or similar tools.
• Solid understanding of agile software development processes.
• Excellent writing skills with the ability to communicate complex technical concepts clearly.
• Highly organised, self-motivated, and able to manage multiple priorities simultaneously.
• A passion for working in the public sector and for Invision360’s mission and values.

Nice to Have

• Experience conducting manual QA testing in an agile environment, finding edge cases and converting this into development tickets.
• Familiarity with BI tools and dashboard development.
• Knowledge or, or a keen interest, in SEND (special educational needs and disabilities) services.
• Familiarity with automation QA or scripting languages.
• Background in SaaS or B2B tech environments.

Company Benefits

Invision360 is a remote based company offering flexible working arrangements. We have cultivated a very positive & supportive working environment and creates a strong sense of team. There are many benefits that all employees access, including: company pension, 25 days annual leave plus public holidays (with additional days awarded at 3, 5 and 10 year service milestones), a strong focus on well-being (bi-weekly mindfulness sessions, access to ‘Open-Up’ wellbeing platform, a dedicated wellbeing advocate role within the team, additional ‘wellbeing’ day of annual leave). 

Invision360 are committed to supporting CPD, ensuring both collective team professional development opportunities and also targeted CPD for individuals. We are confident that any individual joining Invision360 will enjoy the positive environment the team has developed.