IT Support Technician

Job Title:IT Support TechnicianLocation: Remote (Mountain Time Zone)Duration: 12+ MonthsUS citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”.Job Description:

• Provide technical support via telephone, email, and chat.

• Educates customers on the use of the Client. products.

• Champions Customer issues from the feedback stage through the delivery of solutions.

• Accurately records and maintains incidents in accordance with department standards.

• Assists Development and Implementation staff in resolving product issues.

• Validates and reports customer-submitted defect/design issues.

• Assists in testing new and enhanced products.

• Participates in department team meetings.

• Completes all responsibilities as outlined in the annual Performance Plan.

• Completes all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

Qualifications:

1. High school diploma.

2. 1 year of experience in a call center environment offering technical phone and chat support.

3. Experience in a customer support environment, preferably in a high-tech setting.

4. Excellent communication skills, both written and verbal.

5. Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.

6. Excellent customer service skills.

7. Ability to work in a fast-paced environment.

8. Ability to listen effectively and understand the details of a customer’s issue.

9. Other responsibilities assigned by supervisor or manager.

A reasonable, good faith estimate of the minimum and maximum for this position is $20/Hr to $21/Hr with Limited benefits