Customer Support Technician

Company Description

IntralogisKIT offers a modular solution for small and growing warehouses to streamline operations with a practical, lightweight warehouse management system (WMS-lite). Designed for SMEs, e-commerce, distributors, and light manufacturing teams, IntralogisKIT provides step-by-step workflows for key processes such as receiving, picking, packing, and inventory. Our approach prioritizes simplicity, speed, and accuracy without the challenges of complex enterprise IT systems. By adopting our kits progressively, teams can enhance stock visibility, reduce errors, and improve operational efficiency. IntralogisKIT ensures smoother onboarding for new staff and optimized operations at every stage.

Role Description

This is a remote, contract role for a Customer Support Technician. The role involves assisting customers with troubleshooting technical issues, providing clear and effective support, ensuring customer satisfaction, and maintaining accurate case records. You will analyze technical problems, resolve queries, and guide users through workflows to enhance their operational efficiency. Effective communication, problem-solving, and a customer-focused approach will be integral to your day-to-day responsibilities.

Qualifications

• Strong Customer Support and Customer Satisfaction skills to assist users and ensure positive experiences
• Experience in providing Technical Support and Troubleshooting for software or technical solutions
• Proficient Analytical Skills for identifying and resolving customer issues efficiently
• Ability to work independently in a remote environment with excellent time management skills
• Strong verbal and written communication skills
• Experience in logistics or warehouse operations is a plus
• Familiarity with warehouse management systems or inventory management software is an advantage