Associate IT Technician

About Broadvoice | GoContact At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture. Position Summary Broadvoice is looking for curious and motivated junior talent eager to learn, grow, and develop strong technical skills within a supportive environment. You will join our IT Support team, responsible for providing daily support to internal users on a global scale. This role offers hands-on experience across a wide range of technologies and IT operations, from endpoint management and troubleshooting to onboarding and offboarding processes, asset inventory, and the administration of modern workplace solutions such as Microsoft Entra, Intune, Microsoft 365, Exchange, Teams, MDM/EDR platforms, and remote access systems. This is an excellent opportunity for someone at the beginning of their IT career who wants real exposure to enterprise environments, continuous learning, and mentorship from experienced team members. Key Responsibilities

• Manage local endpoints using Entra, MDM, and EDR solutions.
• Provide support for Windows and macOS operating systems.
• Support and maintain several remote access platforms.
• Follow up and resolve IT-related requests within established SLAs using the ticketing platform.
• Troubleshoot issues and ensure timely resolution for end users.
• Monitor and maintain accurate internal asset inventory records.
• Handle onboarding and offboarding procedures, ensuring proper access and equipment allocation.
• Proactively suggest ideas to improve processes and service quality.
• Collaborate closely with the IT team to enhance support operations.
• Availability to work night shifts (17:00 to 02:00)

Qualifications

• Technical training course or at least 1 year of experience in a related field
• Strong attention to detail
• Analytical thinking and solid troubleshooting/problem-solving skills
• Good organization, planning, and time management
• Curiosity and willingness to learn
• Proficiency in English, both written and verbal

WHY BROADVOICE 🚀 Grow Your Career Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship. 🏡Enjoy Flexibility We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life. 🤝 Community & Culture Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference. 🌟 Make an Impact With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future. Are you ready to join a passionate and talented team to build the future of Broadvoice? If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.