REMOTE Senior Resource Manager (Professional/Advanced Services)

*FULLY REMOTE and 3 month long contract with extensions

*7-10 years of experience as a resource manager

*Professional services- Client relations

*Operational Efficiency

*Billing, Invoicing etc

*Coming from large network or High level tech

Toucreek Technology Services is a fast-growing professional services firm headquartered in the San Francisco Bay Area. As a strategic partner to a leading global cloud networking company, we are seeking a Senior Level Resource Manager with 7+ years of experience in professional services for a contract-to-hire position.

This individual will play a key role in managing internal resources, ensuring operational efficiency, and supporting workforce planning during a critical period of growth for our customer.

Key Requirements & Qualifications

• Proven experience as a Resource Manager or Operations Manager, preferably within the Information Technology, Healthcare, or Professional Services industries.
• Expertise in staffing strategy, workforce management, utilization optimization, forecasting, and analytics.
• Familiarity with IT service management and service delivery operations.
• Strong track record in problem-solving, performance management, and process improvement.
• Experience in team leadership, mentorship, and business relationship management is a plus.

Technical Proficiency

• Advanced skills in Microsoft Excel and Google Workspace (Sheets, Docs, Gmail, etc.).
• NetSuite experience is strongly preferred.
• Familiarity with professional services automation (PSA) software such as Smartsheet, Resource Management, or Kantata is a plus.
• Must be capable of quickly learning and adapting to new software applications for daily operations.

Essential Skills

• Excellent verbal and written skills.
• Ability to collaborate with multiple stakeholders across the organization.
• Ability to manage key delivery partners.
• Deep understanding of resource budgets, forecasting, and utilization metrics.
• Excellent communication and interpersonal skills with the ability to liaise effectively across internal teams and stakeholders.
• Highly organized, analytical, and adaptable in a fast-paced, evolving environment.