Customer Success & Operations Specialist

Are you passionate about creating seamless customer experiences and wearing many hats at a fast-growing startup?

Do you thrive on building trust, solving problems, and keeping things running smoothly, whether it’s onboarding a new client, managing device orders, or improving processes?

At INKI, we’re a VC-backed startup offering tech devices as a subscription service to over 500 business clients across 26 European countries, promoting sustainability through our circular economy model.

✨ What You'll Do

• Own the full customer journey: onboarding, growth & renewal
• Provide hands-on support, including device supply & order processing
• Proactively anticipate customer needs and improve their experience
• Collaborate across Sales, IT & Procurement to deliver seamless solutions
• Gather & share feedback to drive product and service improvements

✅ Must Have:

• Fluency in Romanian & English
• Remote work experience & adaptability to fast-changing environments
• Proactiveness & ability to thrive in a fast-paced setting
• Strong multitasking skills & a customer-first mindset
• Solution-focused, owning issues & driving resolutions with teams

💡 Nice to Have:

• Background in Customer Success, Support, or Account Management
• Startup or fast-paced tech environment experience
• Logistics coordination: working with couriers, labels, tracking & escalations
• Knowledge of additional European languages

📈 Growth & Development

• Join a rapidly expanding European tech company at the forefront of Devices-as-a-Service
• Work with a diverse, international team across the EU
• Continuous learning with exposure to the latest tech & business practices
• Clear path for professional growth as operations scale

🏡 Work Environment

• Fully remote – work from anywhere
• A culture built on innovation & sustainability
• International, dynamic team passionate about transforming how businesses use technology
• Freedom to choose the tools you need to make your work efficient

🎁 Benefits

• Competitive salary
• 23 days holiday + bank holidays
• New MacBook & the latest tech equipment