Customer Success Manager @ Streem

This is a Content Producer role with Streem based in Sydney, NSW, Australia

At Streem, we help Australia’s most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a tech-powered company built by passionate people, and that’s what sets us apart. If you’re someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, you’ll feel right at home here.

We’re driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!

About The Role

As a Content Producer, you’ll be responsible for curating and approving Daily Email Reports (DERs) across government and commercial clients. You’ll also provide broader support to the Curation team, helping to deliver high-quality, real-time media services that Streem is known for.

This role is ideal for a night owl or an early riser looking to work remotely between the hours of 12am - 6am or 1am - 7am.

What You’ll Do

• Curate and approve Daily Email Reports, including Coverage Summaries, Front Pages, Leading News Tables, and Stock Charts
• Produce transcripts, quality-check TV/radio content, and process media items
• Collaborate with senior leadership on daily operations, client deployments, and issue resolution
• Maintain strong communication across Curation, Account Management, Sales, Product and Development teams
• Provide early-morning client support via phone, email, or live chat
• Monitor team workflows and ensure service standards are consistently met
• Interpret client specifications and feedback to deliver tailored reports
• Contribute to a positive, collaborative, and high-performing team culture

What We’re Looking For

• Bachelor’s or Master’s degree in Communications, Media, Public Relations, or related field (preferred)
• 2–3 years of relevant work experience
• Strong problem-solving skills and ability to manage competing deadlines with attention to detail
• Critical thinker, comfortable working with data, trends, and insights
• Excellent written and verbal communication skills
• A genuine interest in the Australian media landscape
• Experience with media monitoring, analytics, or social listening tools (preferred)
• Proficiency with Google Suite; experience in Excel, project management tools, CRM platforms, or Boolean search is a plus

Why You Should Work With Us

• Daily gourmet lunches and snacks by our private chef
• Pup-friendly office space
• Flexible and hybrid working
• 8 Minute walk from Central Station
• Fun seasonal team events
• $2,000 Talent Referral Scheme
• $3,000 p.a. Development Allowance
• Corporate gym and shopping discounts
• Novated vehicle leasing

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📧 Curating Daily Email Reports
• 🎥 Producing media content
• 🤝 Collaborating with teams

Key Strengths

• 🧩 Strong problem-solving skills
• 🗣️ Excellent written and verbal communication skills
• 🧠 Critical thinking
• 📊 Experience with media monitoring tools
• 💻 Proficiency with Google Suite
• 🇦🇺 Genuine interest in the Australian media landscape

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.