Role Description The Junior VIP (Finnish) role is a full-time, remote position focused on supporting and engaging Finnish-speaking VIP players within the iGaming sector. Day-to-day responsibilities include managing VIP accounts, handling inbound and outbound communications, and providing personalized customer service to enhance player loyalty and satisfaction. The Junior VIP will monitor player activity, identify opportunities to increase engagement, and assist in implementing tailored promotions and campaigns. The role also involves collaborating with internal teams such as marketing, customer support, and operations to ensure a seamless and positive VIP experience. Reporting on key player trends and feedback will be part of the routine to help optimize VIP strategies.
Qualifications
- Strong customer service and relationship management skills, with the ability to communicate clearly and professionally.
- Native or fluent Finnish language skills, along with good command of English for internal and external communication.
- Basic understanding of iGaming, online casinos, or sports betting, and an interest in learning more about the industry.
- Comfort with remote work, including time management, self-organization, and effective collaboration via digital tools.
- Analytical mindset with the ability to interpret player behavior and identify opportunities to improve engagement.
- Proficiency with common office and CRM software, and the ability to learn new systems quickly.
- Previous experience in customer support, sales, or account management is beneficial but not mandatory.
- Willingness to work flexible hours in line with player activity patterns and business needs.