Customer Relationship Management Team Lead

Lead a High-Impact Customer Success/Account Management Team in the Employee Benefits Space

A fast-growing player in the employee benefits and pensions sector is looking for an experienced leader to take charge of their Customer Success function.

If you're someone who thrives on execution, knows how to motivate a team, and can speak the language of pensions and benefits without getting lost in the technical weeds, this is your moment.

This role leads a team of up to 4 Customer Success Managers, each managing 50 to 60 accounts. It's a people-first, results-driven role that sits at the heart of the company’s continued growth. You’ll be responsible for setting direction, enabling high performance, and ensuring customers receive outstanding service and value.

What makes this opportunity even more compelling? It’s not just about oversight. It’s about outcomes. You’ll be trusted to make things happen.

• Industry-savvy but commercially minded? Perfect. You'll need a solid understanding of the employee benefits and pensions space — familiar with the terminology and landscape, but not bogged down in technicalities.
• Execution-focused? Even better. This isn’t a role for theorists. It’s for someone who brings clarity, energy, and a get-it-done attitude.
• Motivated by impact and earnings? The compensation includes a realistic, uncapped bonus structure.

This is a flexible hire, with a short search window to secure the right person. If you're a natural leader with a proven track record in customer success, particularly within pensions or benefits, now is the time to express interest.

Apply now to learn more.