ZCC Cutting Tools Europe GmbH is a leading international company specializing in the manufacturing and distribution of high-quality cutting tools and machining solutions. With a strong presence in the industry, the company is committed to innovation, precision, and customer satisfaction. Situated in Düsseldorf, ZCC Cutting Tools Europe GmbH leverages its extensive global network to deliver superior products and services to clients across Europe and beyond. The organization fosters a dynamic and collaborative work environment, emphasizing continuous improvement and professional development for its employees.
About The Role
We are seeking a dedicated and proactive Customer Service Employee (m/w/d) to join our team at the Düsseldorf headquarters. In this full-time position, you will serve as a vital link between our customers and internal departments, ensuring smooth order processing and exceptional client support. Your role will involve close collaboration with our field sales teams and key account clients to manage customer inquiries, process orders, and support sales initiatives. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle multiple tasks efficiently in a fast-paced environment. This position offers an excellent opportunity to develop your career within a reputable international organization committed to excellence and innovation.
Qualifications
The ideal candidate will have successfully completed a commercial apprenticeship, such as an industrial clerk, wholesale and foreign trade clerk, or an equivalent qualification. Prior professional experience in sales support or customer service within an international context is essential. Experience with export processes and managing key account relationships will be advantageous. Proficiency in SAP or similar ERP systems is desirable. Fluency in German and English, both spoken and written, is required; additional languages such as Spanish or Italian are a plus. Candidates should demonstrate excellent communication skills, strong commercial understanding, and an affinity for technical products. A responsible work ethic, high motivation, and the ability to work effectively within a team are critical for success in this role.
Responsibilities
- Collaborate closely with field sales colleagues to support customer needs and ensure seamless service delivery from the central Düsseldorf location.
- Take ownership of order processing for European customers, managing the entire cycle from order receipt to invoicing.
- Handle daily business operations, including export transactions, ensuring compliance and efficiency.
- Create and follow up on quotations, providing timely and accurate information to clients.
- Respond to customer inquiries via phone and email, offering professional advice and support regarding commercial questions.
- Manage complaint and return processes, ensuring customer satisfaction and proper documentation.
- Monitor delivery schedules and coordinate ongoing order commitments to meet deadlines.
- Maintain and strengthen relationships with key account clients in Germany, providing personalized support as needed.
- Assist in the implementation of sales campaigns and contribute to the marketing of products.
- Participate in trade shows and company events as required, representing the brand professionally.
We offer a permanent employment contract in a stable and growing company. Our compensation package is competitive and includes performance-based bonuses, along with additional benefits such as transportation and meal allowances. Employees can benefit from company-sponsored retirement plans and savings schemes. We also provide subsidies for fitness memberships through Urban Sports Club and bike leasing programs to promote a healthy work-life balance. After the onboarding period, there is an opportunity to work remotely one day per week. Our onboarding process is designed to ensure a smooth integration into a positive work environment with an open-door policy. We support continuous professional development through various training programs and offer access to exclusive corporate discounts. Working at ZCC Cutting Tools Europe GmbH means engaging in diverse and meaningful work within an international setting that values innovation, teamwork, and employee growth.
Equal Opportunity
ZCC Cutting Tools Europe GmbH is committed to creating a diverse and inclusive workplace. We value the unique perspectives and experiences of all employees and are dedicated to providing equal employment opportunities regardless of gender, age, ethnicity, disability, or background. Our recruitment and employment practices are designed to promote fairness and respect, fostering an environment where everyone can thrive and contribute to our collective success.
