Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.
What You'll Do
As part of our dynamic customer support team, you will:
- Provide outstanding customer service in Dutch (C2), with support in English (C1) when required.
- Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
- Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
- Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
- Work in close collaboration with your Team Leader to ensure operational excellence.
- Rotative shifts – Monday to Sunday, 7 am - 10 pm
- 2 days off weekly (rotative, provided 1 month in advance).
- Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).
We value your commitment and reward it generously:
- Base Salary: €1,100 gross/month (14 months).
- Meal Allowance: €7.63 net per working day, €167,86/month
- Fluency in Dutch (C2) – essential.
- Advanced English (C1) – for internal communication and training.
- Excellent communication, empathy, and problem-solving skills.
- Ability to work in rotative shifts and thrive in a multicultural environment.
- Prior experience in customer service or healthcare is a plus, but not required—training is provided!
- Be part of a project that directly impacts patients' health and well-being.
- Thrive in a supportive, international work culture with career growth opportunities.
- Enjoy a smooth relocation to sunny Porto with our comprehensive package.
- Receive transparent and timely recognition for your performance.
We know your time is valuable—our process is clear, fast, and candidate-focused:
- Submit your application
- Eligibility check
- First interview call
- Online assessment
- Interview with Recruitment Team
- Optional Client Interview
- Job Offer
- Welcome aboard!
