Customer Success Consulant

About the Role

We’re seeking an experienced Customer Success Consultant to join our team and support clients in achieving meaningful outcomes with our personal-development and e-learning programs. You’ll be a trusted advisor to clients, helping them onboard, adopt, and get the most value from our services — while collaborating with internal teams to optimize their experience and growth.

Tasks

• Onboard new clients: guide them through the program setup, explain how it works, and ensure a smooth start.
• Provide ongoing support and coaching to clients, helping them apply what they learn and overcome obstacles to reach their goals.
• Monitor client progress; proactively follow up, gather feedback, and offer the support that is needed.
• Maintain strong relationships with clients — act as their main point of contact and strategic partner.
• Apply marketing campaigns templates to attract new clients
• Identify opportunities for clients to benefit from additional products or services (upsells, program extensions) — but always from the perspective of customer value and long-term benefit.

Requirements

• You have minimum 7 years of experience in customer success, account management, consulting, or a similar client-facing role.
• Excellent communication, empathy, and problem-solving skills — able to connect with clients, understand their needs, and provide guidance.
• Comfortable working independently, prioritizing multiple clients or projects, and managing your time well.
• Skilled at using digital tools (CRM, communication platforms, online training/delivery tools) for remote work and client support.
• Passionate about personal development for yourself and committed to helping clients grow, transform, and succeed in their goals.

Benefits

• Clear and Transparent Compensation: Incentives tied to client satisfaction, retention, and success.
• Remote & Flexible Work: Work from anywhere, choose flexible hours, and manage your schedule with autonomy.
• Supportive Environment: You’ll be part of a collaborative team, with access to training, mentorship, and resources to deliver high-quality client service and growth.

Why Join Us

If you believe in helping people succeed, enjoy working with clients one-on-one, and want to apply your business or customer-focused experience in a growth-oriented and flexible role — this position offers a unique chance to make a real impact.