Consumer Complaints Handler

My client, a world leading crypto platform, is looking for Complaints Handlers, to support their European team. This is a great opportunity to join a growing team as they strengthen their complaints department on an initial 6 month contract.

Key Responsibilities:

• Swiftly gather, analyse, and document customer issues and resolutions with efficiency and precision
• Lead comprehensive investigations for consumer arbitrations collaborating closely with internal legal and compliance teams
• Resolve advanced escalations independently by leveraging available tools and resources
• Address persistent customer issues by enhancing processes and ensuring compliance with legal standards

Key Requirements:

• Strong consumer complaints experience
• Proficiency in tools such as Google Apps, JIRA, and Salesforce Service Cloud
• Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution

Please contact Nicole Poole at npoole@danosconsulting.com to learn more.