Renewals Manager, Contently (Remote) - $100,000/year USD

You're an enterprise account manager who has grown tired of functioning as a courteous renewal administrator. You understand how to maintain major accounts, manage contract integrity, and sustain revenue flow—all without requiring a support team of CSMs, solution engineers, and enablement specialists. You can communicate with a CMO about outcomes, a content director about execution, and compliance teams about risk. And you possess the capability to develop automation that fundamentally transforms your workflow, not just "I use ChatGPT." Contently operates in the enterprise segment where errors carry significant cost: regulated content. Financial institutions, healthcare organizations, and recognized brands rely on us because brand safety, governance, and compliance are non-negotiable. The compelling aspect is that you're not entering unfamiliar accounts. You're taking over an enterprise book of business where trust has been established. Your responsibility is to convert that trust into sustained and expanding revenue by demonstrating ROI in terms the client understands, then growing the relationship strategically. As you do this, you'll help shape what AI-enabled account management looks like in 2026 for a content organization, because that framework doesn't exist yet. This role means owning renewals with a closer's mentality. It's conducting QBRs that resonate with executives because you can connect usage data to business outcomes like compliance risk mitigation and brand authority. It's identifying expansion opportunities proactively within accounts and in the broader market, then presenting proposals grounded in the client's actual activity and genuine needs. It also means delivering automation on a quarterly basis that eliminates hours of repetitive AM tasks so your time shifts toward strategy, negotiation, and growth. If your understanding of "AI skills" is composing better emails more quickly, you will not thrive here. You'll join a lean team where accountability defines the culture and autonomy is the reward. You'll collaborate cross-functionally with product, support, finance, and marketing specialists as needed, but you're the operator who delivers results. If you want a book of genuine enterprise accounts, a rapid feedback cycle on your impact, and a position where AI development is a core requirement, please apply. If you are seeking to learn AI building skills here and expect time to develop them gradually, please do not apply (other opportunities at Crossover offer that pathway). What You Will Be Doing

• Account Renewals - Execute annual contract renewals on schedule, at or above existing ARR, with documented justification for retention
• Customer Success Plans - Maintain a per-account success plan that documents client objectives, health indicators, renewal schedule, and expansion opportunities
• AI Workflow Automation - Develop scripts or automation tools to manage routine activities (data extraction for reports, status updates, QBR preparation)

What You Won’t Be Doing

• New logo acquisition or cold outreach
• Building content marketing strategies for customers
• Using AI tools only for help with writing or research

Renewals Manager Key Responsibilities

• Retain and grow revenue across Contently's existing enterprise portfolio

Basic Requirements

• At least 2 years of experience managing enterprise accounts valued at $200K+ ARR at software company
• Experience using data (usage metrics, renewal history, platform engagement) to build business cases for executive buyers
• Ability to build AI workflow automations
• Willingness to work US work hours (EST time zone)

About Contently Contently’s powerful content marketing platform and award-winning content creation services empower you to align, scale, and optimize for content marketing success. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5784-GB-COUNTRY-RenewalsManage