Technical Account Manager

My client is a fast-growing enterprise security platform, backed by top-tier VCs and recognised as a top start-up over the last three years. They're hiring a hands-on Technical Account Manager for APAC to be a deeply technical partner for enterprise customers, driving implementation, adoption, and long-term technical success.

Remote (Sydney or Melbourne) | Full-tim

e Responsibiliti

• esAct as a hands-on technical partner for a portfolio of enterprise customers, guiding them through implementation, adoption, and operational maturi
• tyProvide white-glove, deeply technical post-sales support — owning troubleshooting, configuration, and technical problem-solvi
• ngManage support cases, feature requests, and escalations end-to-end, keeping customers informed at every sta
• geTailor configuration guidance to each customer's environment, balancing security, performance, and usabili
• tyPartner cross-functionally with Product, Engineering, Support, and Customer Success to shape a unified customer experience and influence the roadm

ap Skills & Experie

• nceStrong background in security/enterprise tech — endpoint security (e.g. CrowdStrike, Carbon Black, Palo Alto, Zscaler-type environments), SSE/SASE, cloud security, or
• EDR5+ years in a hands-on technical role from a support or technical engineering background, ideally in SaaS or security platfo
• rmsProven experience managing customer escalations, support tickets, and technical proje
• ctsExcellent communicator, able to translate complex ideas for technical and non-technical audiences al
• ikeStable track record with employers (frequent short stints not a fit), and comfortable being very hands-on day to

day