Customer Support | $60/hr Remote

At Crossing Hurdles, we work as a referral partner. We refer candidates to our client that collaborates with the world’s leading AI research labs to build and train cutting-edge AI models.

Position: Customer Services AI Trainer (Talent Pool)

Type: Contract

Compensation: $30-$60/hr

Location: Remote

Duration: 10–40 hrs/week, flexible and asynchronous

Requirements: (Training support will be provided)

• Proven experience in customer service roles
• Excellent verbal and written English communication skills
• Strong conflict resolution and de-escalation abilities
• Ability to multitask and manage multiple priorities in a remote environment
• High attention to detail when reviewing customer interactions
• Comfortable using digital tools and learning new platforms
• Ability to translate customer needs and issues into structured AI training insights
• Collaborative mindset with a focus on continuous improvement

Preferred:

• Prior experience in AI training, data annotation, or quality review
• Familiarity with customer service tools or CRM platforms
• Background in language analysis, linguistics, or related fields

Role Responsibilities:

• Design and develop realistic training data and scenarios for AI-powered customer service systems
• Review, evaluate, and annotate customer interactions to improve AI accuracy and response quality
• Train AI models on empathetic, human-like responses for complex or high-conflict situations
• Apply conflict resolution expertise to guide AI behavior in sensitive customer interactions
• Conduct regular audits of AI-generated conversations to ensure quality and consistency
• Collaborate with product and engineering teams to identify gaps and optimize AI learning outcomes
• Stay updated on customer service and AI trends, applying best practices to training workflows
• Provide actionable feedback and improvement suggestions based on customer interaction insights

Application process: (Takes 7-30 mins)

• Upload resume
• AI interview (camera on, skill-based questions; coding for engineers)
• Submit form