Client Account Manager

Description

Coniq is a dynamic, high growth UK-based SaaS company, with multiple recent client launches across the US. We provide total customer engagement and loyalty services to many of the world’s leading property developers, shopping centers and retailers. Coniq powers well over $1.5 billion of sales annually for its clients, with more than 20 million consumers shopping at 1,800 brands in 24 countries worldwide, and has offices in Europe, the US and the Middle East.

We are looking for an energetic, effective and extremely personable team player to join as a Client Account Manager. This person, reporting into our US Account Director, will be a core member of  the Client Success Team, onboarding and managing a portfolio of clients and helping to  drive the expansion and growth of our North America territory. The successful candidate will be working closely with our clients, some of the largest shopping center owners in the world, in launching and managing successful loyalty and CRM programs, enhancing their understanding of their customers and ultimately growing their businesses.  

This is a compelling role to help continue the growth of the North America business with Coniq’s SaaS-based CRM and Loyalty solutions. Ideally you will have a minimum of 3 years of account management experience. 

This role is fully remote within the US, with a preference for candidates based in the East Coast time zone. 

Key responsibilities

• The Account Manager will be a key point of contact for clients: ensuring smooth roll-out and ongoing management of Coniq’s loyalty platform
• Build long-lasting relationships with clients through consistent delivery of commitments
• Be a champion for Coniq’s products and services
• Give regular training sessions on the functionality and benefits of the Coniq loyalty platform, reporting suite and general Coniq training  
• Develop reporting briefs to our team of data analysts and provide insight into our client’s program performance
• Develop analysis insights for Client and Internal Teams
• Raising support and technical tickets managing through to completion
• Working closely with the Project Management Team to ensure successful delivery of projects
• Develop a deep understanding and knowledge of the industry and share best practices
• Support the wider team in their delivery of their commitments

Requirements

• Experience of managing clients and internal teams, either from an agency or technology business (SaaS)
• Minimum 3 years account management experience
• Understanding of email, CRM and loyalty marketing is a plus
• Ability to travel when required

Benefits

We offer a generous package, including:

• Competitive base salary 
• Inclusion in our Incentive Stock Option (ISO) plan
• 3% contribution to your 401k plan
• Health benefits including dental and vision
• 20 days of PTO plus Federal holidays
• Additional day off on your Birthday
• Additional day off for your wellbeing
• A strong company values framework, including paid leave for volunteering with approved charities
• $50 monthly contribution to gym membership or an equivalent company perk
• Training & development allowance
• New employee referral scheme
• Flexible working

This is a unique opportunity to join a VC-funded high growth SaaS business where we all share a passion to work together to build a great product and a great company. We are proud of our company culture and invest a great deal into making sure that we promote Diversity in the workplace. Together we come from over 20 nationalities and as a tech business, we are very proud of our 50/50 gender split.