Customer Success Associate

What This Is

As a Customer Success Associate, you'll make sure businesses succeed with their setup — guiding them from onboarding through everyday use and being the person they turn to.

It's a proactive, helpful role for someone who measures wins by client outcomes, not quotas. Training and coaching are provided.

Earnings are performance-based and reflect your client success and retention.

How You'll Spend Your Time

• Guide new clients through onboarding and early use

• Proactively check in to make sure clients are succeeding

• Answer questions and remove roadblocks

• Keep clients engaged and renewing

• Flag opportunities to help clients do more

• Keep accurate, organized notes

What Helps You Succeed

• Genuinely helpful and outcome-focused

• Background in customer success, support, or account care is a plus

• Organized, proactive, and patient

• Comfortable guiding clients over time

• Dependable internet and a quiet place to take calls

What We Provide

• A group of clients whose success you own

• Training and coaching

• Flexible full-time schedule

• Performance-based earnings tied to client success and retention

• A clear path to grow