COMMERCEY (http://commercey.co) is looking for a motivated and customer-focused Welsh-Speaking Customer Support Specialist to join our growing international team.
This is a fully remote position, working Monday to Friday, 9:00 AM – 6:00 PM.
In this role, you will provide professional customer support in Welsh, assisting customers with their enquiries, resolving requests efficiently, and contributing to a positive customer experience across multiple support channels.
Comprehensive onboarding and ongoing training will be provided. You will receive guidance on our systems, customer support tools, services, and operational processes, giving you the knowledge and skills needed to perform confidently in the role and develop professionally within the company.
Key Responsibilities:
Customer Support
Provide professional, friendly, and efficient customer support in Welsh via email, helpdesk, and telephone.
Customer Assistance
Respond to customer enquiries, resolve issues, and provide clear and accurate information regarding products and services.
Case Management
Manage customer requests efficiently and escalate more complex cases to the appropriate internal teams when necessary.
Customer Communication
Maintain clear, respectful, and solution-oriented communication while ensuring a high standard of customer service.
Essential Requirements:
- Native or fluent Welsh, both spoken and written – mandatory
- Good command of English, both spoken and written, for internal communication, training, and operational purposes
- Excellent communication and interpersonal skills
- Strong telephone communication skills
- Customer-focused approach with empathy and patience
- Ability to work independently in a remote environment
- Reliable, proactive, and positive attitude
- Ability to work effectively under pressure and manage multiple tasks
Experience:
Previous experience in customer support, customer service, call centres, or other client-facing roles is preferred.
Experience using helpdesk platforms, CRM systems, or email support tools will be considered an advantage.
What We Offer:
- Fully remote working environment
- Opportunity to work within a professional and international team
- Comprehensive onboarding and continuous training
- Ongoing professional development
- Career growth opportunities within a fast-growing company
Important Language Requirement:
Please note that this position is specifically intended for candidates who are fluent in Welsh.
Welsh is the primary language used to support customers and is therefore an essential requirement for the role. Applications from candidates who speak only English will not be considered.
English is required for internal communication, training, and operational purposes.
Availability to start: As soon as possible
For more information about our companies:
Commercey: http://commercey.co
PMable: https://pmable.co
Apply:
Please send your CV to: hr@commercey.co
Phone: +355 68 80 00 815
