Job Type: Full-time, Permanent
Languages: German (C1/Native), English (B2+)
About The Opportunity
Do you love travel and want to build a career in a fast-paced, international environment? Join one of the world's largest online travel portals as a German-Speaking Travel Support Agent.
In this role, you will be the voice of a global brand, assisting travelers from all over the world with their bookings, modifications, and travel inquiries. Whether you are already based in Greece or looking to relocate, we offer a comprehensive support package and the flexibility to work from home anywhere in the country.
Your Role & Impact
You will act as the primary point of contact for travelers, ensuring they have a seamless experience from booking to arrival. Your day-to-day will involve:
- Support & Problem Solving: Managing inquiries via phone, email, and chat regarding flights, hotels, and travel packages.
- Booking Lifecycle Management: Handling cancellations, modifications, refunds, and payment clarifications.
- Service Recovery: Addressing travel-related complaints with empathy and professional resolution.
- Partner Interaction: Assisting with extranet accounts and responding to customer reviews.
- Collaboration: Working in a multilingual environment where English is used for systems, training, and internal team communication.
- Language Proficiency: Native or C1-level fluency in German (mandatory).
- English Skills: B2+ proficiency for training, systems, and internal communication.
- Customer-First Mindset: A passion for helping people, solving problems, and delivering excellent service.
- Adaptability: Ability to thrive in a rotational shift environment (Monday–Friday & weekends).
- Competitive Compensation: Base salary of €1,300 gross/month + performance bonuses (up to 10% of gross salary).
- Meal Allowance: Edenred Ticket Restaurant (up to €100/month).
- Remote Flexibility: Work from home anywhere in Greece.
- Relocation Support (Choose your path):
- Option 1: Flight tickets + Hotel accommodation (2 weeks) + Real estate agency fee coverage.
- Option 2: €250 relocation allowance + Real estate agency fee coverage.
- Training & Growth: 15 days of fully paid, in-depth training on travel systems and booking flows.
- Benefits: Private healthcare, free online Greek language courses, and employee discounts on travel services.
- Environment: A certified Great Place to Work with modern offices (if you choose to visit!), a multicultural culture, and ongoing career development.
- Application: Submit your CV today.
- Assessment: Complete a short German & English language assessment.
- Interview: Meet with our hiring team to discuss your experience and career goals.
- Onboarding: Start your training journey on October 23, 2026!
