Remote | Western United States (CA, AZ, NM, NV, OR, WA, MT)
Travel Required: Up to 80%
Join ANDRITZ and Help Drive the Future of the Paper Industry
Every day, ANDRITZ delivers innovative solutions that help customers improve performance, reliability, and sustainability. We are seeking a highly motivated Service Account Manager (SAM) to join our growing Paper Services team and support customers throughout the Western United States.
This role is ideal for an experienced sales and account management professional with a strong background in the pulp and paper industry who enjoys building relationships, solving customer challenges, and driving business growth. As a trusted advisor, you will work closely with paper mills and manufacturing operations to identify opportunities, improve performance, and deliver value through ANDRITZ's industry-leading service solutions.
Why Join ANDRITZ?
- Competitive compensation package
- Comprehensive health, dental, and vision benefits
- Retirement savings program
- Paid time off and company holidays
- Career development and advancement opportunities
- Global organization with industry-leading technologies and solutions
- Remote-based role with significant customer engagement and business impact
Key Responsibilities
- Develop, manage, and grow customer relationships throughout the Western U.S.
- Identify and pursue sales opportunities across ANDRITZ Paper Service products and solutions.
- Serve as a trusted advisor by understanding customer operations, challenges, and business objectives.
- Collaborate with engineering, service, project management, and product teams to deliver customer-focused solutions.
- Lead customer meetings, technical discussions, presentations, and account reviews.
- Maintain territory plans, forecasts, opportunity pipelines, and customer activity within CRM systems.
- Monitor customer satisfaction and implement strategies that support long-term account growth and retention.
- Stay informed on market trends, competitive activity, and emerging opportunities within the pulp and paper industry.
Qualifications
Required
- Bachelor's degree in Engineering or an equivalent combination of education and industry experience.
- Minimum 10 years of experience within the pulp and paper industry.
- Knowledge of ANDRITZ Stock Preparation and Paper Machine Service product lines.
- Strong verbal, written, and interpersonal communication skills.
- Proven ability to build and maintain long-term customer relationships.
- Strong organizational and time management skills.
- Proficiency with CRM systems and sales management tools.
- Ability and willingness to travel extensively throughout the assigned territory (approximately 80%).
Preferred
- Sales, business development, or account management experience within the pulp and paper industry.
- Established relationships with paper industry customers throughout the Western United States.
- Demonstrated success driving sales growth and meeting territory objectives.
- Experience supporting industrial manufacturing or process industries.
Working Environment
This home-office-based position requires frequent travel to customer sites, mills, and manufacturing facilities throughout the Western United States. When visiting customer facilities, employees may be exposed to industrial environments including varying temperatures, dust, noise, moving equipment, and production operations. Appropriate personal protective equipment (PPE) is required.
Please note: Previous DUI convictions may impact the ability to travel to Canada for business purposes.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
