Institutional Account Manager

Institutional Account ManagerContract Full-Time (12 months) | Remote (UK)Meet Canadian Science Publishing (CSP):

As Canada’s largest independent, not-for-profit publisher of scientific journals, we are dedicated to mobilizing research that drives discovery and innovation.

With roots dating back to 1929, CSP publishes 25 international journals across the natural and physical sciences and engineering, including 6 open access journals that are interdisciplinary and multidisciplinary. We champion open science, equity, diversity, and sustainability. Through strong partnerships and a commitment to excellence, we empower the scientific community to share knowledge that shapes a better future.

We’re proud of our remote-first workplace, which provides employees with sought-after perks like flexible work schedules, generous paid time off, employer-sponsored health benefits, and much more – in addition to working with a team of bright, highly engaged people who are deeply committed to CSP’s mission and values, and to each other.

What you’ll do:

Reporting to the Director, Sales Operations, the Institutional Account Manager is responsible for driving revenue growth within an assigned territory. This role focuses on sourcing new subscription sales, securing renewals, and expanding existing accounts.

You’ll play a key role in building strong relationships with institutional clients while identifying opportunities for growth through upselling and reading and publishing agreements. This position also supports internal sales efforts through reporting, data analysis, and collaboration across teams. This role is part of the Strategy and Growth team and does not have direct reports.

Responsibilities include but are not limited to the following:

• Drive revenue growth within an assigned territory by meeting or exceeding subscription sales targets and maintaining strong renewal and retention rates 
• Identify, source, and develop new subscription sales opportunities while maintaining an active and robust pipeline of prospective institutional clients 
• Manage and renew existing accounts to sustain and grow revenue, ensuring high levels of client satisfaction and retention 
• Identify and execute opportunities to upsell additional products, services, and enhanced subscription offerings to existing clients 
• Negotiate, secure, read and publish agreements, including open access and bundled deals, aligned with organizational goals 
• Conduct virtual presentations and product demonstrations to prospective and existing clients 
• Build and maintain strong relationships with key stakeholders, including librarians, researchers, and institutional administrators 
• Collaborate cross-functionally with internal teams, including Marketing, Editorial, and customer service, to support client needs and maximize account growth 
• Track, analyze, and report on sales activities, territory performance, and market trends, ensuring accurate and timely reporting 
• Extract, manage, and analyze large datasets from multiple sources, translating insights into actionable recommendations to support decision-making 
• Contribute to additional projects and initiatives as required to support the broader Strategy & Growth team

What you'll bring:

• Bachelor’s degree with a minimum of 2 years of sales experience, or an equivalent combination of education and experience 
• Experience selling in to post-secondary institutions, with a strong preference for working with libraries and librarians 
• Strong digital aptitude with the ability to proactively identify and solve problems 
• Demonstrated ability to thrive in a dynamic, complex environment 
• Proven ability to work both independently and collaboratively within a team setting 
• Creative, solution-oriented mindset with the ability to think critically and approach challenges in innovative ways 
• Excellent presentation, communication, and time management skills

Why join us?

Looking for a career where you can make an impact? We are a mission-driven organization where every team member plays a vital role in shaping the future of scientific publishing. Our team fosters collaboration, provides training and resources, and supports programs that recognize contributions to the research community.  

When you join CSP, you’ll enjoy:

• Fully remote work (within UK) with a flexible work environment and generous leave allowance
• Ongoing learning and development opportunities
• A small team where your work makes a real impact

The anticipated salary range for this position is GBP £45,000 to £ 55,000. The starting salary will be determined based on the successful candidate’s skills and abilities.

We are hiring one candidate for this role, based in either Canada, Germany, or the UK. Candidates located in Germany or the UK will be engaged by CSP as an independent contractor.

If you require accommodation throughout any part of the recruitment process, please let us know by emailing people@cdnsciencepub.com and we will work with you to meet your needs.  

If you're looking for a career where you can make a difference, grow professionally, and be part of a passionate team, we’d love to hear from you! Please apply by May 19, 2026.