Customer Experience Specialist

🌟 We’re Hiring: Customer Experience Specialist📍 Location: Remote (Australia)

🕒 Employment Type: Full-Time

💼 Level: Mid-Level

We’re looking for a customer-centric Customer Experience (CX) Specialist to design, deliver, and continuously improve end-to-end customer experiences. This role is ideal for professionals who enjoy understanding customer needs, analysing feedback, and working cross-functionally to drive meaningful improvements in a remote-first environment.

🎯 Key Responsibilities

• Monitor and improve the end-to-end customer journey across touchpoints
• Analyse customer feedback, surveys, and support data to identify improvement opportunities
• Work closely with customer support, product, marketing, and operations teams
• Develop and maintain CX processes, playbooks, and best practices
• Track and report CX metrics such as CSAT, NPS, CES, retention
• Support customer onboarding, engagement, and advocacy initiatives
• Identify root causes of customer issues and recommend solutions
• Champion the voice of the customer across the organisation

✅ Requirements

• 2–5 years of experience in customer experience, customer support, or customer success roles
• Strong understanding of customer journey mapping and CX principles
• Experience with CX tools, surveys, or CRM platforms is a plus
• Strong analytical, communication, and stakeholder management skills
• Empathy-driven mindset with attention to detail
• Ability to work independently in a remote-first environment
• Fluent in English
• Based in Australia with full legal right to work full-time

🌟 What We Offer

• Fully remote position within Australia
• Opportunity to shape and improve customer experiences at scale
• Work closely with product and leadership teams
• Career progression into Senior CX, Customer Success Manager, or CX Strategy roles
• Supportive and collaborative remote team culture
• Competitive compensation and benefits package