Company Description C’Dore Group provides specialist vehicle care and professional cleaning services for homes, businesses, and dealerships, helping clients maintain welcoming spaces and a strong professional image.
The company's mobile and dealership valeting services prepare vehicles for everyday use, showroom display, and customer handover, complemented by advanced detailing, paint correction, ceramic coatings, and protection films. Specialist treatments include leather deep cleaning, headlight and soft top restoration, and brake caliper painting, with a focus on the details that customers notice.
Role Description The Customer Success Specialist is a full-time, remote role based in the United Kingdom, working closely with clients to ensure a positive experience with C’Dore Group’s cleaning and vehicle care services. Day-to-day responsibilities include onboarding new customers, understanding their service requirements, and coordinating with operations teams to schedule and deliver services. The role involves monitoring customer satisfaction, resolving service-related issues, and proactively identifying opportunities to improve the customer experience. The Customer Success Specialist will also gather feedback, maintain accurate service and interaction records, and support account retention and growth through clear communication and dependable follow-up.
Salary
£30-35k, depending on experience
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to build trust and rapport.
- Demonstrated focus on Customer Satisfaction, ensuring services meet or exceed client expectations.
- Effective Communication skills, both verbal and written, to interact with customers and internal teams.
- Solid Analytical Skills to interpret customer feedback, service data, and identify improvements.
- Experience in customer success, account management, or a similar client-focused role, ideally in services or facilities management.
- Ability to work remotely, manage multiple customer requests, and prioritize tasks in a fast-paced environment.
- Strong organizational and problem-solving abilities, with attention to detail in documenting interactions and follow-ups.
- Comfort with basic digital tools (email, CRM or booking systems) and a willingness to learn company-specific platforms.
- Knowledge of cleaning or automotive valeting/detailing services is an advantage but not mandatory.