Company description
Byron Medical is a fast-growing medical and dental device company with our head office in Kenmore, Brisbane.
We provide a great and supportive team and work environment, with excellent opportunities for learning and advancement.
Job description
The position offered is 4 to 5 days a week, flexible hours, based in Kenmore, Brisbane. We sell dental and surgical devices and are looking for a passionate Customer Service specialist to join our small but welcoming team. Training is provided and all applicants are welcome; experience in the dental industry is a plus. All customer facing experience including retail or hospitality considered.
There is opportunity for advancement to team leader for the right candidate.
Salary on offer is $33 per hour.
Ultimately, a successful Customer Service Specialist will ensure the efficient and smooth operation of our customer service platform. Working as part of a team, duties include but are not limited to-
Duties
- Shared responsibility for our busy customer service platform
- Answering email and phone queries and liaising with our manufacturer
- Assisting customers with troubleshooting virtually or in person
- Helping to adjust and fit products for existing customers & undertaking simple repairs
- Sending and coordinating postage and inventory for replacement items as needed; coordinating postage for faulty items to return to supplier and quoting customers
- Other duties from time to time as required, including administrative cover
Requirements
- Essential – a passion for customer service
- Experience within the optical or dental industry highly regarded
- Practical technical skills or interests in repairs a plus
- Excellent time management skills and the ability to prioritise work and work independently
- Attention to detail, flexibility and problem-solving skills
- Excellent written and verbal communication skills
- Past experience with CRM systems/leadership experience a plus
