Customer Experience Lead

Location: Remote (U.S.-based preferred)

Company: Bryte (www.bryte.com)

About Bryte

Bryte is pioneering the future of sleep with smart, AI-powered mattresses designed to improve restorative rest. Our technology personalizes comfort, relieves pressure points, and delivers real-time insights, helping people unlock better nights and brighter days.

The Role

We are looking for a Customer Experience Lead to be the primary interface between Bryte and our customers — before and after their purchase. This is a customer-facing role that blends education, empathy, and sales acumen. You’ll engage directly with prospective buyers via calls, emails, texts, and chats to answer questions and guide them through their decision. After purchase, you’ll ensure customers are supported and delighted with their Bryte experience.

This role is perfect for someone who loves connecting with people, is a natural problem-solver, and thrives at the intersection of customer service and consultative sales.

Responsibilities

Serve as the first point of contact for all inbound customer communications (calls, emails, texts, chats).

Educate potential customers about Bryte products, features, and benefits to help guide purchasing decisions.

Deliver high-touch post-purchase support, ensuring smooth onboarding and setup of Bryte products.

Troubleshoot issues and resolve customer concerns quickly and empathetically.

Capture customer insights and feedback to help improve our products, services, and processes.

Collaborate cross-functionally with sales, operations, and product teams to ensure a seamless customer journey.

Track and report on customer interactions, key issues, and satisfaction metrics.

Qualifications

2+ years in customer service, customer success, or inside sales roles (premium consumer brand experience a plus).

Strong communication skills across phone, email, and text; clear, empathetic, and persuasive.

Comfortable guiding customers through complex, high-consideration purchases.

Proven ability to troubleshoot and resolve issues with patience and professionalism.

Highly organized with excellent follow-through.

Experience using CRM, customer support, or sales enablement tools.

Passion for wellness, technology, and helping people sleep better.

Compensation & Growth

Base salary: $50K–$65K, depending on experience.

Plus, performance incentives tied to sales conversions and customer satisfaction

Benefits: health, dental, vision, and wellness perks.

Growth opportunity: potential to help shape and lead Bryte’s customer experience function as the company scales.