Customer Success Specialist

About Us

Our mission at Blooket is to be the most engaging way for students to learn. That’s a pretty big goal, so we need your help!

Blooket started as a high school project and has grown to be a tool used by millions of students and teachers around the world! We specialize in creating gamified experiences that students love and empowering educators by giving them tools to create meaningful learning opportunities in and outside of their classrooms.

We’re a small team focused on building the best product we can. We like to work hard and move fast to deliver the best experience for our incredible user base. We’re looking for people who are passionate about learning and making an impact in education. As a small team, we’re extremely collaborative and we’d love to build with you!

Your Role

• Manage the support inbox and respond to customer inquiries, lots of them :)
• Monitor and resolve customer issues with purchases and renewals
• Notify team members of possible issues or bugs and work together to find solutions
• Review user-submitted material across the site
• Collect customer feedback and collaborate with relevant teams to improve the customer experience
• Develop educational resources such as tutorials and guides on the Help Center and socials

What We’re Looking For

We’re looking for someone who has a passion for customer success and education. You’ll be engaging directly with our customers a ton, so we want to make sure you’re the right fit to represent Blooket. To help ensure you can handle this, here are some qualifications:

• At least 3 years in an Education (e.g., Teacher) or Customer Success focused role
• Genuine interest in education and helping teachers succeed with technology
• Ability to collaborate with teams and take or give relevant feedback
• Ability to work independently and manage your time efficiently
• Tech-savvy with the ability to learn and teach new tools
• Excellent problem solving, presentation, organizational, and communication skills
• Excellent ability to craft well-written, professional emails
• Nice-to-Have: Experience working with a CRM or CS platform (ex. HubSpot, Salesforce, or Zendesk)
• Excitement about the impact your work could have on the lives of students and teachers every day
• Empathy, patience, and a positive attitude!

Benefits & Compensation

• Total compensation for this role is market competitive, including a starting base salary of $50,000- $75,000 depending on work experience, performance, and other factors evaluated during the hiring process
• 21 paid vacation days
• Remote
• Competitive health, dental, and vision insurance
• Employer-sponsored 401k plan
• Working with a small team where you can immediately see your impact