Technical Solutions Engineer

About UsWe’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver. Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation. Alongside client work, we build and maintain open-source projects and contribute to the broader technical community. About The Role We are looking for a Technical Solutions Engineer to join a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI. This is a hands-on, technical role where you will work closely with customers, engineering, and product teams to support and improve developer-facing AI tools. You will be responsible for troubleshooting technical issues, supporting integrations, and ensuring customers can effectively use the platform in real-world scenarios. Our RequirementsTechnical Skills

• Strong understanding of software products and SaaS platforms
• Ability to troubleshoot APIs, integrations, and technical configurations
• Experience working with logs, debugging workflows, and technical documentation
• Ability to work with SQL (data analysis, querying)
• Experience supporting technical or enterprise-level products

Customer & Communication Skills

• Excellent communication skills with both technical and non-technical stakeholders
• Ability to clearly explain technical issues and guide customers to solutions
• Strong ownership mindset and proactive problem-solving approach

Experience

• Previous experience in roles such as:

• Technical Support Engineer
• Product Support Engineer
• Solutions Engineer
• Customer Success Engineer (technical products)

• Experience supporting developer tools, APIs, SaaS platforms, or AI/ML products is a strong plus

Nice to Have

• Familiarity with AI/ML concepts, observability, or platform tooling
• Experience with developer-focused products or open-source ecosystems

Work Setup

• Remote-friendly role with optional office in Warsaw
• Collaboration with international teams - English (C1) is a must
• Willingness to travel up to 25% of the time (approximately 1 week per month)
• Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term

Scope Of ResponsibilitiesProduct Expertise & Technical Support

• Develop a deep understanding of the product, its architecture, and integrations
• Provide technical support to customers using the platform
• Investigate and troubleshoot product issues, identify root causes, and propose solutions
• Support customers with API integrations, configurations, and advanced product usage

Customer Enablement

• Help customers effectively use the product to achieve their goals
• Guide customers through technical onboarding, setup, and best practices
• Translate complex technical concepts into clear, user-friendly explanations

Collaboration with Engineering & Product

• Escalate bugs and issues with clear technical context
• Work closely with engineering teams to reproduce and resolve issues
• Provide structured feedback to product teams based on customer insights and support trends

Documentation & Knowledge Sharing

• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
• Contribute to improving internal support processes and tooling

What We Offer 🤝 We value feedback and foster an open, supportive environment 🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy: 🌴 29 paid days off 🩺 Health insurance fully covered by us 🏋️ Sports card fully covered by us Salary ranges 💼 B2B contract 💰 Salary: 120-170 / hour (possible negotiation depending on experience) Location 🌍 100% remote work from Poland