Technical Support Engineer

About Artisan At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company. Key Responsibilities

• Diagnose and troubleshoot DNS and email deliverability issues
• Field and respond to support tickets promptly using Pylon
• Report and track bugs, working directly with engineers to resolve issues
• Clearly communicate with customers, providing timely and accurate resolutions
• Create and maintain support documentation to help customers troubleshoot independently
• Compile and deliver weekly bug reports to highlight recurring issues and trends
• Ensure a fast response time and high-quality customer interactions

About You

• Experience with DNS, email deliverability, and general networking concepts
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity with customer support platforms (we're using Pylon)
• Ability to work effectively with engineers and customers alike
• Experience in a technical support or troubleshooting role

Benefits

• Full-coverage medical, dental & vision insurance.
• Equity options.
• Company off-sites and events.
• Food & drinks provided in-office.