Content Moderator

About the role:

We are seeking a dedicated and detail-oriented Community Forums Content Moderator to join

our global team. In this role, you will be responsible for maintaining a safe, welcoming, and

engaging environment across our online community forums. You will play a key part in

moderating content, handling abuse reports, communicating with users, and collaborating with a

diverse, distributed team.

Key Responsibilities:Moderate community content: Review and moderate user-generated content to ensure

compliance with community guidelines, removing spam and inappropriate contributions as

needed.

Handle abuse reports: Investigate and respond to abuse reports, applying critical thinking

and sound judgment to resolve complex or sensitive cases.

User communication: Engage with community members in a clear, professional, and

empathetic manner, addressing questions, concerns, and feedback.

Team coordination: Collaborate with a global team of moderators and community managers,

sharing insights and best practices to ensure consistency and coverage.

Task management: Organize, prioritize, and juggle multiple tasks efficiently while working

independently in a fast-paced environment.

Continuous learning: Adapt quickly to new tools, processes, and community software as our

platforms evolve.

Requirements:

Excellent communication: Outstanding written and good spoken English skills, with the

ability to communicate clearly, creatively, and professionally.

Critical thinking: Strong analytical and problem-solving skills, especially when handling tricky

or ambiguous moderation cases.

Organizational skills: Proven ability to manage time effectively, prioritize tasks, and work

independently with minimal supervision.

Flexibility: Willingness to work flexible hours across 6 days per week, and adapt to changing

priorities or new software.

Technical aptitude: Quick to learn and navigate new community platforms and moderation

tools.

Preferred qualifications:

• Experience with Khoros or other community/forum software.
• Forums moderation experience.
• Familiarity with Jira and Confluence.
• Experience working with distributed, multicultural teams.