Implementation and Training Assistant

Implementation & Training Assistant

Location: Remote with travel

Department: Onyx

Contract type: Permanent / Full-time

About the role

We’re looking for an Implementation & Training Assistant to join our Onyx team and play a key role in being responsible for supporting the implementation of our software solutions and ensuring clients can effectively use the platform. In this role, you will play a key part in the onboarding process, providing training, and offering ongoing assistance to drive customer success

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Assist in the end-to-end implementation of software solutions, from initial setup to go-live.
• Collaborate with internal teams (e.g., IT, Product, Development) to ensure smooth onboarding.
• Help tailor the platform to meet client needs by understanding their business requirements.
• Perform system testing and identify potential issues during the implementation process.
• Support the development and delivery of training sessions (virtual and in-person) for clients.
• Assist in creating and maintaining training materials, such as user guides and tutorials.
• Provide post-training support and gather feedback to improve future training sessions.
• Act as a point of contact during the onboarding phase to answer client questions.
• Help troubleshoot basic issues and escalate complex problems when necessary.
• Ensure clients are confident using the system and maximise its features.
• Document client requirements, configurations, and any unique setups.
• Maintain clear records of client interactions and implementation outcomes.
• An interest in technology and a willingness to learn about software implementation.
• Strong communication skills, with the ability to explain technical information clearly.
• Organisational skills to manage multiple tasks and meet deadlines.
• A collaborative attitude, working well with both clients and internal teams.
• Experience in customer service, software support, or project coordination.

Skills and experience

• An interest in technology and a willingness to learn about software implementation.
• Strong communication skills, with the ability to explain technical information clearly.
• Organisational skills to manage multiple tasks and meet deadlines.
• A collaborative attitude, working well with both clients and internal teams.
• Experience in customer service, software support, or project coordination.

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.

Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone’s bad day better

Our values define how we work with our team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm - make small improvements often.
• Win together – Be a team player. Win together, learn together, respect each other.