Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Outsourced Digital Services and Customer Experience Why Consider This Job Opportunity

• Competitive salary
• Comprehensive benefits package
• Professional growth opportunities with the chance to learn from various functions
• Fun and inclusive workplace culture
• Commitment to employee well-being in a People First environment

What To Expect (Job Responsibilities)

• Provide empathetic, first-class support to customers via phone and email, managing inbound and outbound calls
• Process, validate, and respond to inbound medical record requests while adhering to HIPAA regulations
• Review patient insurance claims and verify benefits using online portals
• Manage multiple software applications and accurately document correspondence to maintain account information
• Track metrics and provide detailed reporting on customer experience and resolution rates

What Is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Minimum of 1 year of call center experience
• Healthcare support experience
• Technical support experience
• Experience with health insurance verifications (highly preferred)

How To Stand Out (Preferred Qualifications)

• Experience in medical billing or coding (highly preferred)
• Familiarity with data entry and HIPAA regulations
• Excellent verbal and written communication skills
• Strong adaptability to ambiguity and attention to detail
• Proven ability to work effectively in a team environment

OutsourcedServicesCustomerExperience #HealthcareSupport #InclusiveWorkplace #ProfessionalGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners