CenterPoint Energy is bringing back face-to-face customer service in Evansville! 🏢💡 The new in-person center offers personalized support for billing, payments, and more. This is a big win for customers who value human connection. #CustomerService #Utility #InPersonSupport #Evansville #CenterPointEnergy

AI is no longer optional in customer service—it's a strategic imperative. From B2C voice bots handling 60,000 calls daily to B2B platforms reducing chat volume by 42%, AI is reshaping service delivery. But success requires thoughtful sequencing, business context, and managing hidden costs. #AI #CustomerService #FutureOfWork #CX #DigitalTransformation