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Today Customer Services Articles Digested
Top Customer Services articles picked and summarized
Customer Experience Dive•10 hours ago•
890
Klarna's Bold Vision: AI for Routine Tasks, Human Connection for VIP Customer Service
Klarna is revolutionizing customer service with an Uber-style model! 🤖👥 The company recruits agents from its customer base and uses AI for routine tasks while making human connection a VIP experience. Discover how this innovative approach is reshaping the future of customer support. #CustomerService #AI #Klarna #FutureOfWork #Innovation #CustomerExperience