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Today Customer Services Articles Digested
Top Customer Services articles picked and summarized
Crm Buyer•3 hours ago•
850
The Post-Holiday Returns Tsunami: How Retailers Are Battling a 45% Surge in Returns and Fraud
Retailers are bracing for a 45% tsunami of post-holiday returns, with fraud and social media hacks driving a 233% surge in chargebacks. Learn how this impacts customer service and what strategies can help protect profits. #CustomerService #Retail #Ecommerce #Returns #FraudPrevention #HolidaySeason
Business Insider•11 hours ago•
1030
How a 23-Year-Old Stole $15M by Impersonating Coinbase Customer Service
A 23-year-old Brooklyn man has been charged with stealing $15 million by impersonating Coinbase customer service representatives. The elaborate scam tricked 100 victims into giving up their cryptocurrency passwords. #CryptocurrencyScam #CustomerServiceFraud #Coinbase #CyberSecurity #CryptoNews