Zoomlion Boosts European Customer Service with 4-Hour On-Site Support and New Training Centers

Zoomlion Heavy Industry Science & Technology Co., Ltd. has significantly expanded its localized customer service capabilities across Europe, now covering more than 30 cities in over 20 countries. The network includes nearly 10 training centers and sites, supported by a multi-tier spare parts system and digital service platforms.

Key Features of the Expanded Service Network

• Professional Training: The company's first international training center dedicated to concrete machinery recently opened in Poland. On its first day, it delivered a two-day customized training program for seven European customer technicians.
• 4-Hour On-Site Support: When on-site assistance is needed, a Zoomlion service engineer can reach the customer within four hours. Service requests can be submitted via hotline, email, MyZoomlion, QR codes, or social media, with an initial response within one hour.
• Comprehensive Product Coverage: The network supports six major product lines: earthmoving machinery, aerial work platforms, engineering cranes, concrete machinery, agricultural machinery, and industrial vehicles.

Regional Infrastructure

Germany serves as Zoomlion's regional hub, integrating equipment distribution, spare parts supply, major repairs, and training. This is supported by national parts centers in Rotterdam, Paris, Birmingham, and Warsaw, along with city-level warehouses. Major training centers are established in Germany, Hungary, and Poland, with additional points in France, the Netherlands, and the UK.

Future Plans

Zoomlion aims to expand its local engineering team, strengthen parts reserves, improve remote diagnostics, and extend the four-hour service model beyond key European city clusters. The company will continue adapting service networks to different international markets while improving response efficiency and full-life-cycle customer support globally.