Unisys Triumphs Again: Gold Award for Best Customer Experience at 2024 European Customer Service Awards

Unisys has once again confirmed its dominance in customer experience, winning the Gold Award at the 2024 European Contact Centre and Customer Service Awards (ECCCSA). This recognition highlights Unisys's commitment to innovative customer experience practices and is a testament to their Digital Workplace Solutions team.

A Legacy of Excellence

For the third consecutive year, Unisys has showcased its leadership in customer service. The ECCCSA awards, which celebrate achievements in customer service and contact center operations, recognized Unisys for its proactive approach and consistent excellence in delivering high-quality service.

Achievements Beyond Gold

In addition to the Gold Award, Unisys was a finalist in three other categories:

• Best Customer Service Team
• Outsourced Contact Centre of the Year
• Best Cross-Functional Collaboration

Insights from Leadership

Patrycja Sobera, Senior Vice President and General Manager of the Digital Workplace Solutions unit, expressed pride in the team's dedication to enhancing customer experiences through innovative technology and personalized services.

Recent Recognition

Last year, Unisys also received the Silver Award for Outsourced Contact Centre of the Year and the Bronze Award for Best Customer Experience (Large Team).

Celebrating Industry Excellence

The 2024 ECCCSA ceremony, held in London, brought together industry leaders and innovators from 44 countries, showcasing resilience, innovation, and dedication to customer service.

As Unisys continues to optimize digital workplace experiences, this award emphasizes their commitment to delivering comprehensive, high-quality customer experiences.