As a leader in digital transformation, Telkom Indonesia is committed to making its services simpler and more effective for businesses. A key part of this strategy is Telkom Indibiz Care, a 24/7 customer service platform designed to quickly meet the needs of its business-to-business (B2B) clients.
Telkom Indibiz Care is available around the clock, every day of the week—even on holidays. Customers can easily connect with the support team through a variety of channels, including email, a call center, social media, and personal messaging.
This level of accessibility has been highly praised by Telkom’s business customers. For instance, Muslim Rachman, after sales service coordinator at PT Lautan Berlian, Lampung, said he was satisfied with Indibiz’s after-sales service, noting that issues reported to customer service are “resolved quickly, within two hours of reporting the problem.”
Other customers share this positive experience. Nazira Anindi, a lecturer at Al Washliyah Muslim Nusantara University (UMN) Medan, also highlighted the significant improvement in customer experience. She pointed out that when issues arise, Indibiz’s technicians are “quick to make repairs” and arrive “promptly on-site, resolving the issue quickly.”
Nazira hopes that Indibiz will “maintain its existing quality and improve even further in the future.”
By providing this dedicated 24/7 service, Telkom Indibiz Care reinforces the company’s commitment to improving the customer experience and accelerating digital transformation for the Indonesian B2B market.
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