Shocking AES Billing Errors: Customers Overcharged Hundreds - Here's How to Get Your Refund

AES Indiana Billing Error: Customers Overcharged on Electric Bills

If you noticed an unexpected deposit charge on your electric bill from AES Indiana, you might have been overcharged by hundreds of dollars.

What Happened with AES Bills?

Some AES customers have been complaining on social media about deposit charges for hundreds of dollars more than expected. In an email to affected customers, AES admitted there was an error that affected a "small amount" of deposit charges.

What AES Is Doing About It

The company is contacting customers to correct bills and issue reimbursements. According to their communication:

• AES will send you a corrected bill or issue a refund if you overpaid
• If you've already paid, a customer service representative should contact you
• You won't be disconnected while AES fixes your account

Understanding Deposit Fees

Indiana utility companies can charge a deposit fee if you've received:

• Two consecutive disconnect notices OR
• Three disconnect notices within 12 months

Important: Deposits aren't supposed to be more than 1/6th of your estimated annual bill.

What You Need to Do

If your bill was affected, an AES spokesperson said you should have already received an email from the company, and you don't need to take any additional action to get a new bill or refund.

Real Customer Experience: Quentessa Sanders' Story

Quentessa Sanders couldn't access her AES account online and had to call to discover her bill was $745.94.

"I knew I was behind," she said, "but not that much."

Sanders eventually learned she had been charged $399 for a deposit fee. A helpful customer service representative recalculated and told her the charge should actually be around $185.

While this was a relief, Sanders expressed concern about the practice of charging people when they're already behind on bills.

"It sounds punitive for experiencing poverty or some type of hardship," she said.

Sanders also criticized AES's description of the problem affecting only a "small number" of accounts, noting that "maybe it's small because you have the extra $300 laying around. But a lot of people don't."

Contact Information

If you have questions about your AES bill, you can:

• Call AES customer service at 317-261-8222
• Fill out a contact form online at their website