Revolutionizing Customer Service with AI: Meet Momntum's Game-Changing Platform

Founded earlier this year, Momntum is on a mission to redefine customer service through AI. Spearheaded by CEO Brian Kenny, this innovative start-up leverages advanced technology to transform how businesses interact with their customers.

The Vision Behind Momntum Brian Kenny, with a rich background in tech entrepreneurship, identified a universal pain point: inadequate customer service. Teaming up with industry veterans Keith Wealleans, Kieran Sexton, and Pat Phelan, Kenny founded Momntum to address this gap. "We share the same belief: customer service was broken, and we had the tools, insight, and urgency to fix it," Kenny shares.

How Momntum Works At its core, Momntum's platform utilizes a 'Relationship Language Model', powered by their intelligent AI persona, Laila. Unlike traditional AI that follows rigid scripts, Laila adapts to the tone, context, and intent of customer interactions across multiple channels, including WhatsApp, email, and voice, supporting over 700 languages.

Key Features of Momntum's AI

• Real-time adaptability: Laila can update bookings, recognize returning customers, and trigger follow-ups.
• Integration capabilities: Connects seamlessly with CRM and billing software.
• Security and privacy: Built with GDPR compliance and enterprise-grade security.

Impressive Early Results Backed by Irish VCs Sure Valley Ventures and ACT Venture Capital, Momntum has already processed tens of millions of messages with an 85.4% success rate. Early adopters like Sisu Clinic have reported a 4,000% return on investment, showcasing the platform's potential to revolutionize customer service.

Looking Ahead Kenny emphasizes the importance of focus in Momntum's journey. "Our goal is simple: to redefine what customer service can be," he states. With plans to expand its capabilities, Momntum aims to set a new standard in customer experience, making great service the norm, not the exception.