Omilia and Bell Integration Join Forces
ATHENS, Greece, April 24, 2025 – Omilia, a leader in Conversational Artificial Intelligence (CAI), is expanding its presence in Europe through a strategic partnership with Bell Integration, a prominent IT services provider in the UK. This collaboration allows Bell to resell and implement Omilia's Generative-AI powered platform for customer service, helping enterprises across various industries to enhance their contact center services and drive operational efficiencies.
Many businesses face challenges such as outdated IVRs and the need to implement truly omnichannel experiences while securely scaling AI solutions to meet increasing customer expectations. By combining Omilia’s CAI platform with Bell’s IT implementation expertise, this partnership aims to modernize contact centers, improve automation, and deliver human-like customer experiences.
Dimitris Vassos, CEO of Omilia, stated, "We are witnessing a growing demand in the UK from enterprises seeking reliable solutions to replace failing legacy systems or to safely adopt AI for customer service. Our partnership with Bell allows more businesses to unlock the value of Conversational AI and Generative AI." He added that Bell’s extensive industry knowledge and strong customer relationships are crucial for meeting the demand for their solutions.
Faisal Abbasi, AI Services & Solutions Director at Bell Integration, emphasized the strategic importance of this partnership, stating, "This collaboration with Omilia is a key step in delivering cost-effective, high-quality customer service solutions across various sectors. By integrating advanced AI and self-service capabilities, we are addressing the evolving demands of the industry. We eagerly anticipate the growth of our relationship with Omilia and NICE."
About Omilia
Omilia sets the global standard for AI-driven customer service transformation. Its Conversational AI platform automates interactions with precision, empowers agents in real-time, and delivers seamless, personalized experiences across all channels. With expertise in natural language understanding (NLU), advanced speech recognition, Generative AI, and proprietary large language models (LLMs), Omilia enables enterprises to transition into the era of AI-first contact centers. Their Unified AI system learns from the entire customer journey, facilitating continuous improvement and achieving outcomes like lower costs and higher efficiency while maintaining essential human interaction.
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