EPN.Cloud, Taiwan's first cloud-native distributor, has teamed up with Freshworks Inc. to bring AI-powered customer and employee service software to businesses in the Asia-Pacific (APAC) region. This partnership emphasizes a customer-centric approach, with EPN.Cloud acting as a Freshworks distribution partner in APAC, focusing on reseller channel development and promoting AI solutions that prioritize people.
James Yeh, general manager of EPN.Cloud, highlighted the mission to serve mid-sized and rapidly growing businesses with uncomplicated software that delivers rapid impact. He stated, "Our partnership with Freshworks targets this market gap, delivering tailored IT service management (ITSM) and customer engagement solutions to help customers achieve their goals with faster deployments and reduced capital expenditures."
Empowering Businesses
EPN.Cloud will promote key Freshworks solutions, including IT Service Management, IT asset management, and customer service management. These tools are designed to revolutionize how businesses operate, leveraging an AI-powered multi-channel platform to meet customer needs efficiently, automate customer service processes, and enhance satisfaction.
Varun Vig, senior director of Channels and Partnerships for Freshworks APAC, Japan, and India, emphasized that Freshworks specializes in delivering straightforward service software that enables organizations to provide exceptional customer and employee experiences. He explained, "From streamlined ITSM for employee engagement to omnichannel customer service solutions, our AI service software enhances productivity and effectiveness across the business."
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